Wednesday, June 2, 2010

If you mess it up, fix it.

I have a couple of these customer service issues going on at this moment but lets just focus on the one I followed up on today. I ordered some eye shadows, 120 to be exact, from a place called Sedona Lace online. I found out about them thru another Etsy seller who was following a blogger who was doing a give away of the eye shadows. I hate contests and giveaways (only because I never win., scowl). So I just order things outright instead of being mad and jealous because someone else got what I wanted. Well, I ordered my 120 color palette on May 19th and still have not received my order.

BTW, I have a coupon code if anyone is interested in the eyeshadows, or anything else on the site for $4 off. renren. If it doesn't work, let me know and I'll find you a good code.

I looked up Sedona Lace's phone number on the PayPal receipt and gave it a ring. The phone was answered by a guy named Jason. I told Jason my reason for calling and he was very apologetic for my not receiving my order. He explained that they were supposed to pull those as out of stock but didn't get to it in time and some orders went through. He went on to offer me the 120 Series 2 palette of 120 and I declined, explaining to him I really wanted the Series 1 colors. I don't plan on wearing them, I plan on using them as chalks for some cards like my triple blossom card in the future. But I digress. He said he expected them to come in by mid month and if I was willing to wait, he'd waive not only shipping but he'd waive the purchase price. Now I was not expecting him to waive the entire fee (it's only $25) but I appreciated his offer and told him I would be patient and wait it out and call him back if the order isn't filled by the 20th of June. I'll keep you guys posted.


PussDaddy said...

I hope you get 'em.


Ruthie's Girl Designs said...

Thanks, I hope I do too. I'm really going to use them as art chalks. Have you looked at the price and selection of chalks in the craft store? It's ridiculous.